Agent Management
Monitor and manage your call center agents and performance
Total Agents
6
Online Now
3
On Calls
1
Avg Rating
★4.7
SC
Sarah Chen
sarah.chen@company.com
OnlineSupervisor
Department:Sales
Calls Today:23
Rating:★4.9
Efficiency:94%
2 minutes ago
MJ
Mike Johnson
mike.johnson@company.com
BusyAgent
Department:Support
Calls Today:19
Rating:★4.7
Efficiency:88%
On call
ED
Emma Davis
emma.davis@company.com
OnlineAgent
Department:Support
Calls Today:15
Rating:★4.6
Efficiency:82%
5 minutes ago
AR
Alex Rodriguez
alex.rodriguez@company.com
OnlineManager
Department:Sales
Calls Today:8
Rating:★4.8
Efficiency:91%
1 minute ago
LP
Lisa Park
lisa.park@company.com
BreakAgent
Department:Technical
Calls Today:12
Rating:★4.8
Efficiency:89%
On break
DW
David Wilson
david.wilson@company.com
OfflineAgent
Department:Billing
Calls Today:0
Rating:★4.2
Efficiency:75%
3 hours ago
Schedule Overview
Morning (8AM-4PM)
2 agents scheduled
2/2
Active
Afternoon (12PM-8PM)
2 agents scheduled
1/2
Active
Evening (4PM-12AM)
0 agents scheduled
0/0
Active
Night (10PM-6AM)
1 agents scheduled
0/1
Active
Performance Leaderboard
1
Sarah Chen
Sales
★4.9
1847 calls
2
Alex Rodriguez
Sales
★4.8
2145 calls
3
Lisa Park
Technical
★4.8
1456 calls
4
Mike Johnson
Support
★4.7
1203 calls
5
Emma Davis
Support
★4.6
892 calls