Reports & Analytics
Generate, schedule, and export comprehensive business reports
Report Templates
8
Scheduled Reports
3
Generated Today
12
Storage Used
2.4GB
Call Performance Report
Comprehensive analysis of call center performance metrics including volume, duration, and resolution rates
Includes:
Agent Productivity Report
Individual agent performance metrics, efficiency scores, and productivity insights
Includes:
Operational Summary
Daily operational overview including system status, capacity utilization, and key metrics
Includes:
Compliance Audit Report
Regulatory compliance tracking, call recording compliance, and audit trail documentation
Includes:
Financial Impact Report
Cost analysis, revenue attribution, and ROI calculations for call center operations
Includes:
Customer Satisfaction Analysis
Detailed analysis of customer feedback, sentiment trends, and satisfaction scores
Includes:
Real-Time Dashboard Export
Current snapshot of all live metrics and KPIs for immediate analysis
Includes:
Custom Analytics Report
Build your own report with custom metrics, date ranges, and filtering options